Episode 25: Leaders Promote Emotional Intelligence (Part 1)

“Relationship management is your ability to use your awareness of your own emotions and those of others to manage interactions successfully.” Emotional Intelligence 2.0


1. Leaders Always Improve Communication.

  • You need to improve your own ability to communicate
  • You need to help others improve their communication

Learning how to communicate in business will either catapult your company into the next level of productivity, or bring it down, and make life difficult for everybody.  

Understanding the Four Communication Styles in the Workplace”, Rider University

  1. Analytical Communicators: These are the people that focus on statistics and figures. 
  2. Intuitive Communicators: They figure out what the goal of a specific project needs to be, and they focus on that bigger picture.
  • Jim Collins, Good to Great - Hedgehog Concept
  • Angela Duckworth, Grit 

QUESTION: Are you willing to do the things that others won’t, when it’s not fun anymore? 

  • Functional Communicators: These are the people that love processes. They want to go step-by-step and reach the final product in “the right way.” 

The downside for functional communicators is that these people believe that there is a right way, and usually the right way is their way. So, they can end up alienating others that they don’t see things the way that they do. 

  • Personal Communicators: These are the people that hold the team together. If you are hanging by a thread, these are the people that are skilled in seeing a ton of different perspectives and learning the reasoning behind why people form their specific ideas. These people are inspirational, they foster trust, and always try to leverage the buy-in. 

QUESTION: First, what kind of communicator are you? Secondly, what kind of communicators do you have on your team? 

When you realize that people are unique and different on your team, then you will get less frustrated when people don’t understand you. 

When you can communicate with people from all four of these styles, it is going to make you more in tune with the needs of individuals, the team, and even the company. 

Blessed are the flexible, for they will not be broken. 

If you can build your roots deep with all of these different styles on your team, you might bend, and the hurricanes of life might come at you, but you will never break because you are continually letting the relational roots get deeper and stronger.


MO’s Final Thoughts:

This week my encouragement for you is to write down on a piece of paper the people on your team and try to figure out what kind of communication style they have. Start viewing your people as unique, knowing that you need to meet them where they are at. Take a few moments to do that and I would venture that it is going to raise your communication skills, and build those roots with your team members.


Amazon Book Links:

Emotional Intelligence 2.0, Travis Bradberry & Jean Greaves - https://amzn.to/2StSjao

Good to Great, Jim Collins - https://amzn.to/36Jin5l



Understanding the Four Communication Styles in the Workplace”, Rider University - https://bit.ly/2RCq49r


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